At Style Exteriors, we are dedicated to providing customers with the best products and services possible. As part of our quality commitment, we are happy to answer any questions you might have about our brands, installation practices, and more. For your convenience, here is a quick reference for Style Exteriors FAQ. If you have a question that's not addressed here, give us a call today or use our easy online form at your convenience.
We are licensed by the State of Illinois (104.015810 and 105.005774) and the State of Wisconsin (#1172400). This is important for the following reasons: licensed roofing contractors must pass examinations based on specifications, standards, and practices supported by roofing industry professionals, and they must meet mandated qualifications in verifiable work experience, education, and moral character. Licensure also helps protect you from "storm-chasers", those out-of-town scammers looking to make quick money off you-someone they plan on never seeing again!
We are a professional, fully insured and bonded company and we're glad to provide you with copies of our liability and Workers' Compensation certificates. This is vital to you as the homeowner because it protects you in the event a worker gets injured on your property.
Our customer reviews, volume of work, background checks, and commitment to outstanding workmanship and continuous training has earned us Platinum Preferred Contractor status by Owens Corning™, Select ShingleMaster™ (SSM) certification by Certainteed, and Master Elite Contractor status for GAF. More than just fancy titles, these recognitions allow us to offer the best warranties available in the industry on quality materials installed by our skilled professionals.
We are a family-owned-and-operated company. Unlike the fly-by-night "contractors" that knock on doors after a storm, we are invested in the area: our families live, work, and attend school in many local Chicagoland communities. Tim and Kelly Carden carefully choose each sales representative and installation crew for their skills and experience. It is this combination, along with strong family values and a sincere commitment to quality, that makes Style Exteriors unique and impossible to beat when it comes to superior workmanship and follow-through. We take pride in taking care of our customers. After all, it's OUR NAME on the line!
We understand that people are busy and that it can be difficult to take time away from work, family, and other commitments. While we are able to give you estimates without visiting the property, we often prefer to physically inspect the home's exterior (especially in cases of storm damage). This lets us provide you with the most accurate assessment of its condition, which allows us to give you the most accurate appraisal and recommendations.
Once we have inspected your home, tell your insurance company that Style Exteriors has identified hail damage. An adjuster will contact you to schedule an appointment to assess the damage. Let them know that you would like us to be there also-it eliminates multiple inspections and conflicting evaluations. You do not have to be there for the inspection, but if there is interior damage (leaks, water stains, etc.), the adjuster will need inside access. Sometimes, the adjuster will complete the paperwork and issue you a check before leaving. More often, though, they will send it at a later date. When you receive it, have your Style representative review it to make sure that nothing was left out or incorrectly measured or recorded. The first check covers the ACV (Actual Cash Value) of the damaged item-similar to the blue book value of a car.
Subsequent payment(s) is/are released when we invoice the insurance company, and equal the RCV (Replacement Cost Value)-the total of the claim minus your deductible. The insurance company will only pay out what you prove you spent on the repairs (minus the deductible). If all of that still sounds confusing or overwhelming, don't worry-we're here to help you through it! Once we've determined that you are adequately covered for the damage, we help you consider your product choices and colors, review all of the project details, and schedule the work.
Every municipality has specific requirements regarding permits. Our professionals are able to take care of obtaining permits when necessary.
Just one day is the norm for a typical residential roof. Keep in mind that there are many factors that influence a timeline for completion: roof size, amount of work needed, and issues that may arise during installation, and of course-the weather.
While that is certainly true of some, we pride ourselves on treating your home as if it were our own! Our crews protect the house and landscaping with tarps and plywood, where necessary. To minimize dust and debris, you can help us by doing the following:
- Removing and/or covering items stored in the attic (sometimes dust falls between gaps in the plywood or planks)
- Consider temporarily removing breakables from walls and ceilings (due to vibrations during the construction process)
- Move outside breakables at least 20 feet away from the house (vehicles, lawn furniture, ornaments, planters, etc.)
- Make sure the grass is mowed and leaves are raked (we make every effort to collect all nails and even the smallest scraps, but it helps when they don't have a tall lawn to work their way down into)
From the time our installers arrive, they have a ground crew that is constantly removing debris and maintaining the landscape. Upon completion, roller magnets are used to pick up any stray nails.
For your convenience, we accept cash, check, and credit cards.